Grievance Redressal Policy

At Sunehriè – More than Jewelry, customer satisfaction and trust are at the heart of everything we do. We are committed to addressing concerns and resolving grievances in a transparent, fair, and timely manner.

If you have any complaints or feedback regarding our products, services, website, or overall experience, you may contact our designated Grievance Officer.

Grievance Officer Details

Name: Mr. Prem Sheth
Designation: Grievance Officer
Email: sunehrie.care@gmail.com
Phone: +91 9327331963
Address:
Sunehriè  – More than Jewelry
2nd Floor, 

Besides Shreenathji Jewellers Godhrawala ,

Adumbar Kuva, Soniwad
Godhra, Gujarat – 389001
India. 

Procedure for Raising a Grievance

Customers may submit their concerns through email, phone, or written communication.

To help us resolve your request efficiently, please include:

  • Your full name and contact details
  • Order number or transaction details (if applicable)
  • A clear description of the concern or issue

We aim to acknowledge receipt of all grievances within 48 hours and provide an appropriate response or resolution within 30 working days, depending on the nature of the concern.

Escalation Mechanism

If you are not satisfied with the resolution provided, you may request further review by writing to our senior management team at the official customer care email address.

We are committed to ensuring every concern is reviewed with fairness and professionalism.

 

Our Commitment

At Sunehriè, we continuously strive to enhance our service standards and value customer feedback as an opportunity to improve and deliver a refined jewellery experience.